Payment
Payment can be made either via bank transfer or via credit / debit card when booking via Stripe or Google Pay.
A 10% deposit is taken at the time of booking, the remaining balance is then taken automatically 30 days before the check-in date. Failure to complete payment by this date may result in your booking being cancelled.
A link to download an invoice will be sent once the booking has been confirmed. (Please note that we are not VAT registered, so VAT is not charged on the booking).
ID Verification
Following a confirmed booking, we utilize an online check-in form to collect a bit of information about our guests so that we know who they are and the reason for the booking. This includes uploading a photo of a form of ID and a selfie so that we can confirm the identity of the lead guest. This information is stored securely on our system and is used solely for the above use. We do not pass on any guest information to any third parties.
Cleaning
A cleaning fee may be applied to each booking. This is included in the total price displayed when booking.
Extra Guests
Extra guests can be requested. Depending on the property, a certain number of guests are included in the standard rates. Any additional guests do incur an additional fee per night per guest.
Only guests who have been accounted for are allowed in the property unless otherwise agreed. We reserve the right to charge for any extra guests. Please contact us if there has been a change of plan and further guests are looking to join.
Additional Charges
There are no hidden or additional charges applied to the booking.
The only exception would be if the booking is to be amended (ie. if additional guests or an extension to the booking are requested).
Amendments to bookings
If you wish to make any amendments to your booking which as a result will reduce the value of the booking, we request that we are informed with a minimum of 30 days notice prior to your check-in. We will not offer any reductions in the final booking value after this date.
Nuisance Guests & Disrespectful Behaviour
We reserve the right to cancel any bookings with immediate effect in the event of any disturbances or loud parties. We have a good relationship with our neighbours and we will not tolerate disrespectful guests.
Unacceptable behaviour will be reported to the police and your booking will be cancelled without a refund.
We may allow quiet, respectful stag and hen parties.
CCTV & Noise Monitoring
CCTV cameras are monitoring and recording 24/7 outside of the properties. This is for the safety of our guests and their vehicles.
We also monitor these to ensure the property is not being used for any unauthorised events.
If the CCTV cameras are tampered with during your stay, this will trigger a response from us.
There are no CCTV cameras located inside of the properties.
Additional Rules
Smoking / vaping is permitted outside only. Smoking / vaping indoors will trigger the sensitive interlinked smoke detectors, and the entire house will alarm!
If you have an electric vehicle, please do not charge it using the mains power from the house.
There is a £50 charge for any guests caught charging their vehicles at our properties without our prior approval.
Please inform us of any damages. We won’t charge you for things like a broken drinking glass or plate. However, if anything does get damaged, we will need to replace them for the next guests.
If anything is missing and/or damaged, and we are not made aware, a fair figure to cover this will be deducted from the security deposit.
Soaps, bodywash, towels and bedding are not to be taken. These are to remain at the property.
We refill the soap bottles for our next guests.
Please do not disconnect any network or TV cables from the sockets or tamper with any equipment.
Please allow enough space at all times for the bins to be removed from the driveway.
We also do not allow the erection of any marquees, gazebos or other equipment in the gardens without our prior approval.
Cancellation Policy
Cancellation is free of charge up until 30 days before check-in.
If cancelled between 14 and 30 days of check-in, a 50% refund will apply.
If cancelled within 14 days of check-in, no refund will be offered.
A full refund will be offered if cancelled within 48 hours of booking, providing the cancellation occurs at least 14 days before check-in.
If cancelled within 48 hours of booking, but less than 14 days before check-in, a 50% refund will apply, unless the cancellation occurs within 7 days of check-in, in which case, no refund will be offered.
No refund will be offered in the event of a no show (ie. guest simply not turning up but not informing us).
Please contact us ASAP at hello@redagroup.co.uk if you wish to cancel or amend your booking.
Refunds can only be authorised back to the original payment method.